STORE POLICIES
Customer Care
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We are dedicated to providing customer service to meet or excel the needs our customers. We do our best to provide quality resources to our community through a process which includes Mindfully Sourced Items and Materials, Fast, Affordable, Eco-Friendly Shipping, and Quick Response Times and Diverse Solutions for order issues of any kind. Please don't hesitate to Contact Us with questions or issues regarding your items or order.
Shipping Policy
Shipping & Processing
*processing times are separate from the shipping times you see at checkout.
All orders are processed within 5-7 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped.
Domestic Shipping
We ship all over the United States, via USPS First Class Package and Priority Mail
Shipping Rates:
$4 to ship First Class Package - for orders up to $26.99
$7 to ship Priority Mail - for orders $27.00 to $34.99
$0.00 Free Shipping - for orders $35.00+
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Shipping Times
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Most orders take 2-10 days to ship within the U.S. You will receive tracking information via email to provide shipping times and updates.
Return & Exchange Policy
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We accommodate and accept returns, exchanges, and cancellations
Returns/Exchanges: Contact us within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any questions or problems regarding your order.
Privacy & Security
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Thank you for visiting OpaLight Market online shop! We are fully committed to protecting your
privacy and security when shopping online with us.
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This privacy and security policy explains the information we collect about you on the website, as well as information collected when you visit us online or otherwise communicate via Etsy or OmOfferings.com, how we use the personal data information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information.
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This policy is part of the Terms & Conditions of Use that govern the website and applies to all website users.
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How do we use your personal data?
In providing your personal data you consent to OpaLight Market using the data collected in order to meet our commitments to you and to provide you with the service you expect.
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We use your personal data for the following purposes:
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- To create your personal account at www.OmOfferings.com (e.g. your name and email address)
- To process your orders (e.g. your name, address and bank details)
- To be able to send text message notifications of delivery status (e.g. your mobile phone number)
- To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, your name)
- To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
- To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law.
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We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.
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Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.
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In addition, we monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
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To serve you better, we may combine the information you share with us with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.
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You have the right to request information about the personal data we hold.
If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, on the personal information we have on you on our account files.
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To request this information please write in to OpaLightMarket@gmail.com You can also withdraw your consent to us using the data for marketing purposes at any time (ie, sending catalogues, Newsletters or offers).
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We do not sell your information to third parties.
We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law.
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Any data that is forwarded to third parties is used to meet OpaLight Market's order commitments and to supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection.
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Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. If you do not want us to share your personal data in these manners, you have the freedom to choose for yourself.
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If you have any further questions about our Privacy & Security, please email us at OpaLightMarket@gmail.com and we will respond to you promptly.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments